TESSA Training is an online AI training platform for social care professionals, providing sequential learning modules, knowledge assessments, and CPD certification. The service is delivered via the website tessa-tools.co.uk. Access to certain portions of the platform requires user registration and authentication via magic link email. These terms govern your access to and use of all TESSA Training services.
All content on TESSA Training, including but not limited to videos, text, graphics, logos, module materials, quiz questions, and certificates, is the exclusive intellectual property of Tessa Tools Ltd, unless otherwise noted. You may not reproduce, distribute, modify, or transmit any content without our prior written permission. You retain all rights to any original content you submit to us (such as reflective notes), and you grant us a non-exclusive license to use such content to improve our platform.
By using TESSA Training, you represent and warrant that:
To access TESSA Training, you must register for an account using a valid email address. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised access. We reserve the right to suspend or terminate your account if we reasonably believe you have breached these terms or engaged in fraudulent activity.
Online training access is provided for a fixed 12-month period and is paid in full upfront, unless your written quote states different payment terms. Access begins on the agreed start date. Your access will not renew automatically unless your written quote or order expressly includes automatic renewal.
You may tell us at any time that you do not wish to renew. Cancellation takes effect at the end of the current 12-month access period. Except where required by law, fees already paid are non-refundable. We do not provide credits or pro-rata refunds for unused time, unused seats or modules that are not completed. This does not affect any statutory rights that apply, including rights relating to faulty digital content or any applicable cooling-off period.
Access to TESSA Training is provided on a per-seat basis. Each seat is assigned to one named learner, and login credentials must not be shared. An organisation may reassign a seat when a member of staff leaves or a replacement joins, subject to an administrative request. Learning records and certificates remain attached to the learner who completed the work. Organisational access may include multiple practitioner and governance seats, and sharing agreed completion and usage data with the organisation's authorised administrators is a condition of access.
You agree not to engage in any of the following activities on TESSA Training:
TESSA Training may allow you to submit reflective notes, feedback, or other content. You retain all rights to content you generate; however, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for the purposes of platform improvement and learner analytics. You are solely responsible for any content you submit and warrant that it does not infringe on others' rights or violate applicable law.
We reserve the right to modify, suspend, or discontinue any portion of TESSA Training at any time, with or without notice. We may perform maintenance or updates that temporarily interrupt service. While we strive for 99% uptime, we do not guarantee uninterrupted access. We are not liable for losses arising from service interruptions, outages, or maintenance windows. If we discontinue the service in its entirety, we will provide notice and a pro-rata refund of unused subscription fees.
Your use of TESSA Training is also governed by our Privacy Policy, which is incorporated by reference into these terms. Please review the Privacy Policy to understand our data practices. In the event of a conflict between these terms and the Privacy Policy, the Privacy Policy governs the handling of your personal information.
These terms commence when you create an account and continue for as long as you use TESSA Training. Giving notice that you do not wish to renew does not end the current paid access period early. We may terminate your access immediately if you materially breach these terms. Except where required by law, no refund is due when access is terminated because of a material breach. After termination, we may delete your account and associated data in accordance with our Privacy Policy. Provisions that by their nature should survive termination, including Intellectual Property Rights, Limitations of Liability and Governing Law, will survive.
We may update these terms from time to time. We will notify you of material changes by posting the updated version on this page with a new "Last Updated" date. Your continued use of TESSA Training after changes constitutes acceptance of the revised terms. If you do not agree to the changes, you may stop using the platform and give notice that you do not wish to renew. This does not create a right to a partial-year refund except where required by law.
These terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflicts of law principles. You irrevocably submit to the exclusive jurisdiction of the English courts.
Before initiating legal proceedings, you agree to attempt to resolve disputes by contacting us at hello@tessa-tools.org. If informal resolution is unsuccessful, you may pursue formal proceedings in the English courts as outlined in Section 13.
From time to time, information on TESSA Training may contain errors. We endeavour to maintain accurate content, but do not guarantee the accuracy of all information. If you identify an error or have a correction, please contact us at hello@tessa-tools.org.
TESSA Training is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the platform or its content. To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be error-free, uninterrupted, or free from harmful components.
To the maximum extent permitted by applicable law, Tessa Tools Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of TESSA Training, even if we have been advised of the possibility of such damages. Our total liability to you shall not exceed the amount paid by you for your subscription in the 12 months preceding the claim. Some jurisdictions do not permit limitations of liability, so this limitation may not apply to you.
You agree to indemnify, defend, and hold harmless Tessa Tools Ltd and its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of TESSA Training, your violation of these terms, or your infringement of any rights of third parties.
You acknowledge that your training data, quiz scores, and profile information are stored on our secure servers and are processed in accordance with our Privacy Policy. You are responsible for downloading and preserving copies of any data you wish to retain, as we cannot guarantee indefinite storage.
By registering for TESSA Training, you consent to receive electronic communications from us, including transactional emails (login links, module notifications, certificate notifications) and service updates. You may opt out of non-transactional communications by following the unsubscribe instructions in any email.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between you and Tessa Tools Ltd and supersede all prior understandings, whether written or oral. No failure or delay on our part in exercising any right shall operate as a waiver thereof. You may not assign your rights under these terms without our written consent.
If you have questions about these Terms and Conditions or wish to report a violation, please contact us: